The app store works on mobile devices, laptops, and desktops.īoot Camp: Built into Mac desktops and laptops, Boot Camp lets you dual-boot Windows by installing it onto a partition of the hard drive.Ĭommand Key (CMD or ⌘) : Remember this key when you’re giving instructions to users, as it often performs the same function as CTRL on a Windows PC. AppleCare can be upgraded from the standard support length to a lengthier AppleCare protection plan.Īpp store: You’re probably familiar with this one, but this houses the applications approved by Apple for its users. (Possibly now EOL.)ĪppleCare: Apple’s service that provides technical support and warranties on Apple devices. Apple products and features you might want to knowĪirport: This refers to Apple’s line of Wi-Fi access points. WatchOS: The operating system for Apple Watch. MacOS High Sierra: This is the latest Mac operating system, version 10.13.
#BLOGS FOR MAC OS SIERRA FOR MAC#
OS X: What the operating system for Mac used to be called in versions 10.11 and older. When writing to end-users or potential customers, make sure to avoid writing “Mac” in all caps, unless you want to sell makeup! MAC: Either a cosmetics line or a network property.
#BLOGS FOR MAC OS SIERRA FULL#
Mac: Short for Macintosh, a computer made by Apple, the company. Most people just say “Mac” rather than saying the full name. IOS: This is the operating system for Apple’s mobile products, including the iPhone and iPad. ACMT stands for “Apple Certified Macintosh Technician” and certifies the tech for hardware repair. ACTC stands for “Apple Certified Technical Coordinator” and certifies the tech to provide Mac server support (this certification is discontinued, much like Mac Servers as a concept). ACSP stands for “Apple Certified Support Professional” and certifies the tech for Mac workstations. (If you’re looking to join, you may have to wait a bit applications are on hold right now: ).ĪCSP, ACTC, ACMT: These acronyms represent certifications for providing Mac support.
Many IT professionals who work on Mac computers join the ACN and refer to themselves as ACNs. Mac terms you should knowĪCN: This refers to the Apple Consultants Network.
Skim this before you go to your next pitch meeting, and you’ll be able to build your Mac support credibility with the decision-makers sitting around the table. To that end, I’ve put together a quick glossary of terms to introduce you to some of the key concepts in the Mac universe. But they’re a lot easier to pick up than you think. If you’re used to working on Windows boxes and servers, some of the Mac IT support terms can make you feel like a stranger in a strange land. And that starts with speaking their customers’ language.
#BLOGS FOR MAC OS SIERRA HOW TO#
As many businesses settled on Windows PCs and servers, Mac users often felt left out when dealing with their IT admins.īut as Mac adoption increases, MSPs need to learn how to provide their customers with outstanding Mac IT support, and also need to build credibility. Rightly so-for a long time, Mac was seen as an also-ran in the personal computing market.
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